Privacy

Website FAQ Chatbot

The FAQ chatbot stores conversation history locally in your browser. Messages are sent to our backend only to generate replies. We do not sell your data. For requests, contact privacy [at] alphaquants [dot] net.

Detailed Privacy Policy for Trading Channel

This privacy policy is designed to be comprehensive and legally sound for the AlphaQuants Telegram trading channel and related web-based resources. It explains what data we process, why we process it, and your rights.

1. Controller Information and Contact Details

We are AlphaQuants. We are the data controller responsible for your personal data under applicable data protection laws.

Contact Details: Email: privacy [at] alphaquants [dot] net

2. Data We Collect

We collect and process the following categories of personal data:

2.1 Telegram Account Data

• Telegram username and user ID
• Display name and profile information
• Telegram contact details (if shared)

2.2 Engagement Data

• Channel interaction history
• Message read receipts and timestamps
• Participation in polls and surveys
• Engagement with educational content

2.3 Communication Data

• Direct messages sent to our channel administrators
• Support inquiries and correspondence
• Feedback and survey responses

2.4 Marketing and Preference Data

• Communication preferences
• Interests in specific trading instruments
• Participation in webinars and courses
• Subscription preferences for different content types

2.5 Technical Data

• Device information (when accessing web-based resources)
• IP address and location data (where legally permitted)
• Usage analytics for our educational materials

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under Article 6 GDPR:

3.1 Legitimate Interests (Article 6(1)(f) GDPR)

• Providing trading signals, analysis, and educational content
• Direct marketing of our trading services and educational materials
• Analytics to improve our service quality
• Security and fraud prevention

3.2 Consent (Article 6(1)(a) GDPR)

• Individual marketing communications via direct message
• Collection of optional profile information
• Special promotional offers and personalized content
• Newsletter and special announcements

3.3 Contract Performance (Article 6(1)(b) GDPR)

• Providing paid services (courses, premium content)
• Managing subscriptions and payments
• Customer support and service delivery

4. Purposes of Data Processing

We use your personal data for the following purposes:

4.1 Service Provision

• Delivering trading signals and market analysis
• Providing educational content and tutorials
• Organizing webinars and live trading sessions
• Customer support and technical assistance

4.2 Marketing and Communications

• Sending targeted trading opportunities and market updates
• Promoting relevant courses and educational materials
• Special offers on premium services
• Community building and engagement

4.3 Business Operations

• Statistical analysis of channel performance
• Content personalization and improvement
• Compliance with legal obligations
• Risk management and fraud prevention

5. Marketing Communications and Your Rights

5.1 Direct Marketing Rights

Under GDPR Article 21(2), you have an absolute right to object to direct marketing at any time without providing reasons. We rely on legitimate interests for marketing our trading services to existing channel members, but you can opt out immediately by:

• Using the unsubscribe link in any message
• Sending "STOP" to our channel administrators
• Contacting our privacy team directly

5.2 Electronic Communications

In accordance with the ePrivacy Directive, we will only send electronic marketing communications (direct messages) with your explicit consent or under existing customer relationship exceptions.

6. Data Sharing and Recipients

We may share your data with the following categories of recipients:

6.1 Service Providers

• Cloud hosting and data storage providers
• Analytics and marketing platforms
• Payment processors (for paid services)
• Customer support tools and CRM systems

6.2 Business Partners

• Educational content providers
• Trading platform partners (with your consent)
• Webinar hosting services

6.3 Legal Requirements

• Financial regulators when legally required
• Law enforcement agencies pursuant to valid legal process
• Professional advisors (lawyers, accountants, auditors)

7. International Data Transfers

Some of our service providers may be located outside the European Economic Area. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Binding corporate rules where applicable

8. Data Retention Periods

We retain your personal data for the following periods:

• Active channel membership: Until you leave the channel plus 12 months
• Marketing data: 3 years from last engagement or until objection
• Customer support records: 3 years from resolution
• Financial records: As required by applicable law (typically 7 years)
• Legal compliance data: As required by applicable regulations

9. Your Data Protection Rights

Under GDPR, you have the following rights:

• 9.1 Access Rights: Request copies of your personal data and information about processing
• 9.2 Rectification: Correct inaccurate or incomplete data
• 9.3 Erasure ("Right to be Forgotten"): Request deletion of your data
• 9.4 Restriction: Limit how we use your data in certain circumstances
• 9.5 Portability: Receive your data in a structured, machine-readable format
• 9.6 Objection: Object to processing based on legitimate interests or direct marketing
• 9.7 Automated Decision-Making: Rights regarding automated profiling and decision-making

To exercise any of these rights, contact us at privacy [at] alphaquants [dot] net.

10. Data Security Measures

We implement appropriate technical and organizational measures including:

• End-to-end encryption for sensitive communications
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures

11. Cookies and Tracking

When you access our web-based resources, we may use cookies and similar technologies. We will obtain your consent where required by law and provide detailed information in our Cookie Policy.

12. Complaints and Supervisory Authority

You have the right to lodge a complaint with your local data protection authority. For EU residents, you can find your supervisory authority at: https://edpb.europa.eu/about-edpb/board/members_en.

13. Changes to This Privacy Policy

We may update this privacy policy periodically. Material changes will be communicated through our channel with at least 30 days' notice. Continued use of our services after changes become effective constitutes acceptance.

14. Special Provisions for Financial Services

As a provider of trading and financial information services:

• We may process data for compliance with financial regulations
• Market abuse monitoring may be conducted where legally required
• Professional qualifications and suitability assessments may be performed
• Risk warnings and investor protection measures will be applied

15. Contact for Data Protection Matters

For all privacy-related inquiries:

• Email: privacy [at] alphaquants [dot] net
• Subject Line: "Data Protection Inquiry"
• Response Time: Within 30 days as required by GDPR